Terms and Conditions

Who can play

You must be at least 18, or the higher minimum legal gambling age where you live. Before opening an account, you are responsible for checking that online gambling is legal in your place of residence and that you may use our services under local law.

Residents of certain restricted countries cannot play. We may also refuse registrations from jurisdictions restricted by the licensing authority, relevant sanctions, or measures intended to prevent money laundering and terrorist financing.

You play only for yourself, in a personal and non-professional capacity, for recreation and entertainment. You may not act for another person or let another person use your account. Fraud, collusion, unlawful activity, automated play and software-assisted or hardware-assisted methods are prohibited. Bets connected with such conduct may be invalidated.

Your account

You may register one account, personally, and must keep the details accurate and current. To register, you give us your full name and the address where you permanently live, your nationality, the date and the place you were born, an email address, and you confirm that you meet the minimum age. We cannot process registration without this information.

Only one account is allowed per person. Duplicate accounts may be blocked or closed and bets may be void. If you discover that you have more than one account, tell us immediately. A previously closed account cannot be replaced with a new one. The same applies while you are self-excluded. Trying to open another account after we closed an earlier one may lead to deposited funds or winnings being forfeited.

Keep your username and password private. You are responsible for their security and must not share them. Tell us immediately if you think someone has obtained your login details.

We carry out identity checks. Before withdrawals are processed, you must provide a valid photo ID and proof of address dated within the last 6 months. Accepted photo ID includes a current signed passport, a current photo driving licence, a national ID card or another government-issued photo ID. Proof of address may include a city tax bill, tax bill, utility bill, bank statement, insurance certificate or correspondence from a government authority. A mobile bill is not accepted as proof of address.

False or misleading details may cause your account to be blocked or closed. Incomplete or false verification documents can also restrict the account. We may ask for further information or documents when required for our checks.

You may close your account at any time through customer support. Tell support if the closure relates to gambling concerns so the appropriate restriction can be applied.

Deposits

Use only a valid payment method that lawfully belongs to you. Cash is not accepted. Funds must not come from illegal, fraudulent or otherwise prohibited activity.

We do not charge a fee for processing deposits. Your bank may charge its own fee, which is outside our responsibility. Interac works as an online bank transfer in CAD, with deposits from 20 CAD to 3,000 CAD per transaction.

Your Vegaz account is not a bank account. Money held there is not covered by a banking or deposit protection scheme and earns no interest. Account funds cannot be transferred to or received from another player.

Withdrawals

Every deposit must be wagered at least once before you can withdraw any balance. All payouts are made only to the registered account holder and, where the method allows it, to the payment method from which the money came. A payment method in another person's name cannot be used to collect winnings.

We approve or decline a withdrawal request within 2 business days. Processing may wait until you have supplied all required verification documents, and an investigation may delay a withdrawal. Interac withdrawals run from 30 CAD to 2,000 CAD per transaction and take up to 48 hours.

A standard account can withdraw at most 10,000 EUR in a month, with a weekly ceiling of 2,500 EUR. Management may assign a different account status or make an exception based on your activity and standing. If you request winnings of 20,000 EUR or more, we may split the payout into instalments until you have received all of it. Outstanding amounts do not earn interest.

We may charge a withdrawal-processing fee. Any such fee is shown when you make the request. Due diligence and gameplay checks must be completed before funds can be withdrawn.

How bonuses work

Each player may hold a single bonus, and the same limit applies per account, per address, per computer and per IP address. A duplicate account may be closed and its assets confiscated.

When a bonus is active, real money is used before bonus money. Bonus funds cannot be transferred or withdrawn until the conditions for that bonus have been met. Each offer may carry its own end date and playing restrictions.

Bonus abuse is not permitted. If abuse is detected, the bonus is deactivated, all related winnings are forfeited and the affected play is void. We may return the deposit. Cancelling a bonus also cancels winnings generated from its funds.

When an account becomes dormant

An account is dormant when it holds a real-money balance and has had no transactions for 6 consecutive months. We may email you up to 1 month before the account becomes inactive.

Once the account is inactive, we may deduct an administrative fee of 5 EUR per month, or the equivalent in another currency, from its balance.

Game malfunctions

Bets placed while a game or its connection with our systems is malfunctioning are void. Funds obtained from a malfunctioning game are also void. This applies as well to later rounds played with those funds, regardless of the game used.

If a game is left unfinished because of a connection loss or is aborted on the server, we may clear the bet and return the wager to your account. A refund in other technical circumstances may be given at management's discretion.

How to make a complaint

Start with customer support at [email protected]. Our support team handles the complaint and may escalate it to the Moonseeker SRL dispute team. We will keep you reasonably informed about its status and work to close it within a reasonable time.

You may then submit a formal complaint to the licensing authority through the complaint form in the licensing seal. If you remain dissatisfied with our handling or outcome, you may refer the matter to EADR, the independent alternative dispute resolution service. Both you and we must follow its decision.

Your agreement with us

You contract with Moonseeker SRL, registered in Costa Rica under Registration Number 3-102-911192 and licensed by the Anjouan Gaming Board under licence ALSI-202509006-FI 1, and these terms may change with advance notice and renewed acceptance as required.